Guest Relations Executive (French/English)

Communicating with customers before the tour to update pick-up timings and tour details.To stay connected with the customers during the tour, collect feedback and comments related to it.To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.Analyze and resolve customer complaints, ensuring excellent service standards.Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.