Customer Service Representative

The purpose of this position is to create a positive experience for our customers by providing essential support and enable an exceptional experience through inbound channels.The right person for this position will be patient, persuasive, and dedicated to taking care of customer needs through scripted, genuine phone conversations. You will provide order status information, provide detailed information about products and services, resolve billing and technical issues and offer assistance. Key Accountabilities:Communicate with customers via OMNI channels such as phone, mail, chat, and social media platforms.Provide knowledgeable answers to queries raised by customers about the product, pricing, and availability.Upsell was possible in a manner that is professional and honest.Liaise with internal functions and main stakeholders to offer FCR and meet customer’s expectations.Data entry in various platforms.Manage conflict with objectivity and pe-professionalism; immediately report escalated issues and follow up at a later point to ensure the customer was adequately served and compensated if needed.Document all activity on every customer account, including updates, order inquiries, questions, and billing issues for future reference.Oversee and follow up on customer-raised billing and/or technical tickets (complaints) while eager to go the extra mile.Uphold a positive attitude and enthusiastic demeanor to contribute effectively to team efforts and provide customers with the highest level of service.Liaise with management and suggest process enhancement opportunities when applicableMaintain a workspace that is clean, organized, and free of distractions, and remain focused during all shifts.