Job: Call Center Representative – Assiut at Orange Egypt in Assiut, Egypt

About the Job

• Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
• Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
• Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
• Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
• Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
• Use available learning methods and tools to develop own skills.
• Use the available tools and systems to document customer requests and to provide the correct information and services.
• Update own awareness of all the services and products provided by the company.
• Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.

Rotational Shift basis 8 hours including 1 hour break

Males: work on night shifts and overnight Females: Maximum till 8 PM

Transportation buses available after hiringDays Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.

job requirements

0 to 2 years

Not Specified at least

Telecommunications

About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily…

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