Job: Technical and Network Support for a school site – Alexandria in Smouha, Alexandria

Job Description

As a Technical Support, you will be tasked with monitoring and maintaining a school’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.

Details of Function:

You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords, viruses and networking problems. 

Typical Technical Support responsibilities include:

• Installation & configuration of a school’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of teachers and employees.
• Analysis of logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the school’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.