Senior Helpdesk Engineer

Work as first level supportSupport involving Switches Subnets Routers VLANs and NetworkDetermine the best solution based on the issue and details provided by end usersProvide accurate information on IT services Record events and problems and their resolution in logsFollow-up and update end user’s status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures Manage PC setup and deployment for new employees using standard hardware images and software