Customer Support Specialist

Registration of software, including accurate verification of client data through Salesforce CRM and supporting documentsRemote Installation of software using ConnectWise, standalone installations as well as networked officesTroubleshoot client issues, including software, hardware, and network-related inquiriesUse company online knowledge base to resolve client issues before escalating to management.Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of casesMaintains client confidence and protects operations by keeping information confidential.Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and AugustExhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.Introducing our four software to Sigma’s new leads during the offseason by making outbound sales calls.