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Operations Officer

SUMMARYThe Operations Officer  is responsible for aiding the Operations Manager in hiring, training, coaching and managing Snapology’s staff.The Operations Officer will work directly with the teaching staff and the Owner/Operator to improve on the quality of education provided at Snapology.This includes ensuring that programs are delivered to students in a fun, structured and educational manner.The Operations Manager may also be asked to teach or observe classes when needed.The Operations Manager will coordinate with the Owner/Operator to develop and implement special projects as needed.PRIMARY RESPONSIBILITIESCoordinate with the Owner/Operator to interview & hire employeesMaintain and improve Snapology Training & Orientation Program Policies, Procedures and Guidelines as neededEnsure all employees are trained properly upon initial hireEnsure teachers are properly trained for each program prior to commencement of each classCoach and develop staff by administering praise and constructive criticismObserve and evaluate staff performance using evaluation documents (goal: 1 review per employee each 6 months)Maintain Class Packs, Teacher Packs and other Classroom SuppliesEnsure teachers have proper equipment and materials for each program prior to commencement of each classTeach or observe new classes and conduct mock classes to evaluate programs and gather feedbackEvaluate feedback from employees and provide relevant feedback to Owner/OperatorSeek feedback and create a positive climate for teachers to provide feedback on curriculum and classroom experiencesCoordinate with Management on curriculum and other relevant topicsTeach or observe new classes and conduct mock classes to evaluate programs and gather feedbackTeach or observe classes as requested by ManagementDevelop and maintain the employee scheduleMaintain teacher clearancesComplete special projects as assigned by Owner/Operator

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