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Senior Software QA Engineer

Job DescriptionEnsure deployment quality objectives and plans are established in line with the activation objectives.Monitor the Key performance indicators for the agents and operations supervisors, including analyzing data, setting corrective actions, and following up,  to ensure the deployment achieves the set targets for the Key performance indicators.Identify opportunities for improvement and work with the concerned teams on redesigning and enhancing processes to improve the quality level.Direct the planning, implementation and reporting of the quality internal auditing process, while ensuring effective implementation of corrective actions procedure  which is based on thorough root cause analysis, to promote continual quality improvement.Hold the management review meetings with our supervisors, making sure meetings are regularly held addressing all the issues with effective actions implementation,  to help the operations team leaders review their overall performance on regular basis.Promote a quality and customer care culture by conducting quality awareness sessions to deployment staff,  communicating effectively to all parties and working on the different initiatives to boost the deployment quality and enhance communication between the sales owner and the agent. Handle complaints through root cause analysis, corrective action and final closure, to prevent the reoccurrence of the problem.

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