E-Commerce Sales Coordinator

Pack and dispatch orders received via  Online website, telephone.Respond to routine customer enquiries via e-mail and telephone.Identify non-routine customer enquiries and escalate as appropriate.Manage stock levels and adjust pricing.Order stock from inventory.Identify new product lines.Upload new stock.Liaise with customers regarding missing/damaged items or returns.Liaise with customers regarding warranty claims.Regularly review information database for accuracy and completeness.Product updates for imagery and descriptions.Collaborates with E-Commerce Manager to review selling for online channels and continues to review strategies to maximize sales and SEO optimization.Assist in ensuring all products are beautifully and strategically merchandised across the siteDaily monitoring of incoming product to ensure the above listing pages are maintained and updated.Regular auditing of available product online to ensure it is appropriately represented with the customer in mind.