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Job: IT TOS Specialist in Alexandria, Egypt

Role description

The IT TOS Specialist is accountable for the TOS availability, efficiency and ongoing improvement in Pier 55. Therefore, the IT TOS Specialist is expected to expand the use of the Terminal Operating system (TOS) through new available technologies and integrations while maintaining an efficient and safe operating environment for both systems and data.

Major duties

  • Ensure TOS is always available and accessible to all users 24×7
  • Actively responding to incidents raised by TOS users, following incident management practices
  • Establishing and managing the Service Level Agreements & Service Operational Agreements
  • Establishing and maintaining operational processes/procedures for TOS administrative activities
  • Actively conducting effective workflow mapping process in line with the business requirements
  • Establishing and maintaining a set of business scenarios to anticipate based on best practices
  • Enforcing fault finding and problem solving through well-designed incident process
  • Managing operational security and ensuring well-defined access rights management for TOS
  • Enforcing change management process through the approved channels
  • Proactively gathering information/requirements and maintaining proper logs/documentation
  • Configuring, installing, and maintaining TOS and all its modules, interfaces, and integrations
  • Ensuring continuous service improvement of the TOS functionalities and performance
  • Continuously contributing to the ongoing and new enhancement whenever required
  • Closely working with all stakeholders to align changes required in TOS to the Business needs
  • Closely working with the project team to support successful delivery of new initiatives
  • Mitigating identified risks and ensuring to report them through the appropriate channels
  • Maintaining strong relationship with local and international vendors, especially TOS provider
  • Ensuring patching of new releases are being carried out as required for TOS
  • Ensuring full compliance with copy rights and licensing agreements
  • Recruiting, developing and coaching new TOS administrators
  • Actively engaging in the disaster recovery drills on a regular basis

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