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Social Media Moderator

Review and moderate all SEOUDI Super Market user-generated content and user profiles (either pre-, post-or reactive moderation) within forums, comments, images, videos and audio, liaising with communicatedguidelines and policies.Maintain the moderation guidelines and ensure they are up to date.Service SEOUDI Super Market customer accounts, processing inquires, complaints and escalating whennecessary.Moderate communities located in social networking sites including Facebook, Twitter, Instagram and othersimilar social media platforms, adapting methodology where appropriate.Produce reports on relevant moderation statistics, issues and outcomes.Regularly feedback insights gained from community moderation into the Social Media team.Monitor all industry and company information and news to anticipate potential issues.Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels,quality standards and productivity.Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.

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