Social Media Moderator

Respond to customer inquiries, comments, and reviews on time, making sure to adhere to the Brand and Audience Strategies.Monitor, start and participate in online conversations.Report the general sentiment, insights, keywords, and results from such online conversations.Regular Page clean-up from the off-target audience, noting the surges and differences and reporting them.Update the Audience Strategy within the agreed-upon time-frame frequency.Responsible for delivering and implementing agreed-upon Social Media Strategies on the different social media platforms.Define milestones, determine metrics and actions to reach the agreed-upon Community Strategy goals, objectives, and targets.View and analyze Page or Group Insights, and report data quantitatively and qualitatively.Write or suggest engaging posts that inform, inspire, and entertain the audience, including captions, articles, and blog posts.Create, delete, and schedule posts on Pages or Groups.Keep up with trends in and out of Social Media and develop creative ways to include them in the content.Research new and innovative ways to enhance the performance of the Community Management team.