آخر الأخبارأخبارأخبار العالم

Job: Network Support Consultant. in Cairo, Egypt

Role and Responsibilities: 

• Meet with both internal and client teams to support pre-sales activities

 • Work with the sales, project management, and operations teams to define deliverables and timelines

 • End-to-end support of network implementations from architecture and design through to implementation and maintenance 

• Experiment with and evaluate new technologies

 • Understand business problems to be solved, and provide technical direction and solutions during project discovery, definition and delivery

• Provide input on estimates for projects for all technical disciplines and involve other discipline leads where appropriate

 • Ensure quality of all technical outputs meets or exceeds expectations 

• Triage support requests and orchestrate resolution with the team

 • Respond to first line customer requests via email, telephone or text

 • Identify, reproduce, communicate and document bugs and common requests 

• Keep the team aware of trends and major issues

 • Ability to create and maintain as-built documents post projects

 • Act as an escalation point for support of network and Firewall problems 

• Contribute to training materials, site configuration and adoption tactics.

اظهر المزيد

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *

زر الذهاب إلى الأعلى

أنت تستخدم إضافة Adblock

برجاء دعمنا عن طريق تعطيل إضافة Adblock