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Junior IT Field Support Specialist

Job Description:Inspect personal computer equipment.Install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.Install and configure specified software packages such as operating systems, business applications and other office tools.Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.Attend unit meetings as required by the hierarchy in order to get informed of new policies and other services related issues .Place support calls to network solution providers and other IT support companies as requested by the hierarchy.Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.Team player in the pre-opening phase of new stores.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Record events and problems and their resolution in logs.Direct unresolved issues to the next level of support personnel.

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