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Software Account Manager

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsDefine and manage out of scope requests and changes.Manage customer expectations, including reviewing customer deliverables, and items in scope.Follow up internally on the  delivery and ensuring timeliness and quality of deliverables.Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of weekly/monthly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvementForecast and track key account metricsPrepare reports on account statusCollaborate with development team to insure smooth project deliveryAssist with challenging client requests or issue escalations as needed

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