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Job: Customer Service Executive And Receptionist – Cairo in Heliopolis, Cairo

Customer Service And Receptionist (Female), Responsible For:

  • Greet persons entering the branch.
  • Provide required information to callers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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