آخر الأخبارأخبارأخبار العالم

IT Help Desk Specialist – Damietta

Serve as the first point of contact for end users seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
Determine the best solution based on the issue and details provided by end users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update end users status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Manage PC setup and deployment for new employees using standard hardware, images and software
Perform timely workstation hardware and software upgrades as required
Diagnosing and solving hardware/software faults
Managing and troubleshooting any end-user equipment printers, scanner and VC

اظهر المزيد

اترك تعليقاً

لن يتم نشر عنوان بريدك الإلكتروني. الحقول الإلزامية مشار إليها بـ *

زر الذهاب إلى الأعلى

أنت تستخدم إضافة Adblock

برجاء دعمنا عن طريق تعطيل إضافة Adblock