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Customer Service (ERP Background)

Managing incoming calls professionally and customer service inquiries.Ensure that the customer receive outstanding support and all their needs are met.Receive requirements from Customer or obtain details of complaints by opening tasks on the system for the technical team.Build sustainable relationships of trust through open and interactive communicationResolve customer complaints by testing the requirements.Keep records of customer interactions and process customer accountsFollow up to ensure that appropriate actions were taken on customers requests.Deliver the requirement s to Customer and ensure that their issue is totally solved with fully support to the Customer Satisfaction.  

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