Job: Customer Service Agent – American Company at ClearOrtho in Cairo, Egypt

About the Job

An International Company based in the United States is seeking Customer Service agents for a call center office in New Cairo, Egypt

Working hours: 4:00 pm to 12:00 am (Late Hours throughout the year)

Weekends are on Saturdays and Sundays

Salary: 10,000 to 14,000 EGP + Dental Insurance

Agents are required to be able to perform all the following tasks on a daily basis:

• Resolve customer complaints via phone, email ,or social media
• Manage large amounts of incoming calls
• Responding to large number of daily emails
• Chat with customers on our website
• Video calls with our customers to help them out
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Selecting and explaining the best solution to solve the customer’s problem
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up daily.
• Doing an online meeting weekly with the head office in USA
• Use telephones to reach out to customers and verify account information
• Take payment information and other pertinent information such as credit cards, addresses and phone numbers

job requirements

1 to 5 years

Bachelor’s Degree

About this Company

ClearOrtho is the official agent for International companies located in the United States of America, like TruSmile Veneers and Shiny Smile Veneers.
We manufacture different cosmetics and beauty appliances and ship them world wide.

See all Careers and Jobs at ClearOrtho